Who we are

This website is operated by Shenzhen X-CAN Co., Ltd. ("XCAN AI", "we", "us"), an AI edge computing company. For any question about this policy or about your personal data, contact us at sales@xcanai.com.

What we collect

We collect only the information you choose to give us through our contact and quotation forms:

  • Your name, company name and country or region.
  • Your email address and, if you provide it, your phone or WhatsApp number.
  • The role you select and the solution you are interested in.
  • The project description you type into the message field, which may include site details and camera counts.

We also receive standard technical information in our server logs, such as IP address, browser type and the pages requested. This is used for security and to keep the site working.

Why we use it

  • To reply to your enquiry and prepare a solution design or quotation for you.
  • To provide technical support and after-sales service if you become a customer.
  • To meet legal, tax and accounting obligations where applicable.
  • To keep the website secure and prevent abuse.

We rely on your consent, which you give by submitting the form, and on our legitimate interest in responding to business enquiries.

What we never do

  • We do not sell, rent or trade your personal data.
  • We do not use your project information for advertising or resell it to third parties.
  • We do not ask for payment card details through this website.

Cookies and tracking

This website does not set advertising or analytics cookies and does not use third-party tracking scripts. Pages are static and are delivered without profiling you. If we ever add analytics, we will update this policy and ask for consent where the law requires it.

Who we share it with

Your details may be accessed by our sales and engineering staff who need them to answer your enquiry, and by service providers who host the website or provide our business email. These providers act on our instructions. We may disclose information if we are legally required to do so.

How long we keep it

Enquiries that do not become business relationships are kept for up to 24 months and then deleted. Customer records are kept for as long as the business relationship lasts and for the period required by applicable accounting and tax law.

International transfers

We are based in China and serve customers worldwide, so your information may be transferred to and processed in China. We take reasonable steps to protect it in line with this policy wherever it is processed.

Your rights

Depending on where you live, you may have the right to:

  • Ask what personal data we hold about you and receive a copy.
  • Ask us to correct inaccurate data.
  • Ask us to delete your data where we no longer need it.
  • Object to or restrict our processing.
  • Withdraw your consent at any time.

To exercise any of these rights, email sales@xcanai.com. We will respond within 30 days.

Security

We use appropriate technical and organisational measures to protect the information you send us, including access controls on our systems and encrypted transport (HTTPS) for this website.

Changes to this policy

If we change how we handle personal data we will update this page and revise the date shown above.